Job Title: Appointment CoordinatorJob Timings: 08.00 PM to 04.00 AM (IST)Years of Experience: 1~2 YearsSkills Required: Excellency in English, MS Word and Excel, Strong communication skills, Effective timemanagement, Customer service skills, Familiarity with scheduling software or online appointmentsystems
Job Summary:To facilitate seamless interactions between medical professionals and patients by managing online appointment scheduling. This position involves utilizing digital platforms to efficiently coordinate, schedule, and confirm medical appointments.
Job Description:1) Appointment Scheduling:Using online scheduling systems to coordinate and manage appointments between healthcare team andpatients. Ensure accuracy and efficiency in scheduling.2) Communication:Communicate with patients to understand their scheduling needs and preferences.3) Online Platform Management:Proficiently navigate and manage the features of online appointment scheduling platforms.4) Patient Support:Offer assistance and guidance to patients navigating the online appointment system. Address inquiries,resolve concerns, and provide exceptional customer service to enhance the overall patient experience.5) Compliance and Security:Adhere to privacy and security regulations governing patient information. Ensure compliance withhealthcare industry standards and guidelines related to appointment scheduling.