Key Qualifications & Experience:
2 4 years of experience managing and supporting mobile devices in a medium-to-large enterprise setting.
Hands-on experience configuring and managing SOTI MobiControl and VMware AirWatch/Workspace ONE.
Strong understanding of iOS, Android, and Windows mobile ecosystems, including security and application management.
Experience with device lifecycle management: procurement, enrollment, support, and decommissioning.
Familiarity with IT asset management tools, inventory tracking, and MDM reporting features.
Excellent troubleshooting and diagnostic skills to resolve hardware, software, and connectivity issues.
Solid understanding of mobile device security, encryption, and compliance frameworks.
Preferred Experience & Skills:
Certifications in mobile device management (e.g., SOTI, AirWatch/Workspace ONE), ITIL Foundation, or security (e.g., CompTIA Security+) are a plus.
Strong organizational and communication skills, with the ability to engage with stakeholders at all levels.
Familiarity with rugged device environments (e.g., Zebra, Honeywell) for field operations. Experience supporting devices in regulated environments (e.g., healthcare, finance, or retail) with strict compliance needs (HIPAA, PCI DSS, GD~