Job Description :
Launch Your Career with Cook Systems
Ready to elevate your career? Cook Systems, a certified veteran owned IT consulting firm, has been transforming businesses and careers since 1990. Whether you're aiming to work with a Fortune 500 company or a small business, we've got you covered.
Our core values: integrity, investment, and innovation drive everything we do, ensuring you grow and succeed in a dynamic, supportive environment. We understand the importance of work life balance and personal growth. Our cutting edge IT consulting partners and FastTrack talent program are designed to help you excel.
Join our forward thinking team where excellence and creativity are valued every day. Check out what our associates have to say on Glassdoor. Ready to take your career to new heights? Cook Systems is where your journey to success begins!
Market-rate compensation based on experience
Responsible for leading a team in analyzing and determining business requirements and managing the
planning and execution of Customer Relationship Management (CRM) technology and associated programs to
achieve business objectives of enhancing customer satisfaction, optimizing profitability and developing long-
term customer loyalty. Acts as a liaison between the IT and business communities in developing and
implementing CRM solutions, manages the business impact of all CRM projects. Oversees the development
and improvement of the technology framework that supports the integration of enterprise customer response
process through various customer services channels (e.g., mail, email, Web, call center). Partners with Sales,
Marketing and the business community to develop CRM strategies and support the development and
execution of customer campaigns and promotions by mining the enterprise CRM database. Works closely with
data management, infrastructure and development groups to ensure required data and systems are in place to
meet the enterprise?s CRM needs. Leads the research, evaluation and selection of CRM technologies.
Possesses a thorough understanding of data architectural development methodology, process and data
modeling, Web and call center technologies for CRM solutions. Has working knowledge of database marketing
methodologies and processes, including but are not limited to channel and segment marketing, direct
marketing and online marketing. Strong project management skills in planning and monitoring projects in a
cross-functional environment.
Dimensions
Education:
Bachelor?s Degree in Computer Science, Information Systems, Business Administration or other related field.
Or equivalent work experience.
Experience:
A minimum of 7 years of IT work experience including managing team(s) responsible for data
warehousing, decision support systems or marketing support information systems.
Breadth:
Middle level management. Works under general direction of senior level management. Typically manages and
mentors supervisors, project leads and/or technical staff. Responsible for leading a team of analysts and
developers performing work in designing, developing and maintaining CRM systems and applications.
Frequently reports to a Chief Technology Officer, Director, Data Warehouse or Director, Systems and
Programming.
Why Work with Us
Benefits
At Cook Systems, we don't just offer jobs we build futures. Our team is the heart of everything we do, and we're committed to supporting you with benefits that go beyond the basics. We want you to feel secure, valued, and empowered from the very beginning of your journey with us. When you join Cook Systems, here's what you can look forward to:
Your Health, Your Way: Choose from two comprehensive medical plans through Blue Cross Blue Shield, complete with dental and vision coverage. With access to one of the nation's largest networks, you'll get the care you need for yourself and your family wherever life takes you.
Peace of Mind, Every Step of the Way: Protect what matters most with life, critical illness, and accident insurance through Unum. Because your loved ones deserve security no matter what the future holds.
Flexibility for Life's Needs: Save money and plan ahead with a Flexible Spending Account and Daycare FSA through Navia, helping you manage healthcare and dependent care expenses on your terms.
Bridging the Gaps: Unexpected costs? No problem. Our Health Gap Insurance through Sunlife helps ensure you're covered when it counts.
Your Future Starts Now: Dream big with our 401(k) retirement plan through The Standard. After just six months, you will be eligible to participate, because your future deserves a strong foundation.
At Cook Systems, you're not just another employee you're family. Here, your ideas matter, your contributions shine, and your career will thrive. Together, we innovate, grow, and celebrate success every step of the way. Are you ready to be part of something bigger? Let's build the future together at Cook Systems.