Job Description :
Launch Your Career with Cook Systems
Ready to elevate your career? Cook Systems, a certified veteran owned IT consulting firm, has been transforming businesses and careers since 1990. Whether you're aiming to work with a Fortune 500 company or a small business, we've got you covered.
Our core values: integrity, investment, and innovation drive everything we do, ensuring you grow and succeed in a dynamic, supportive environment. We understand the importance of work life balance and personal growth. Our cutting edge IT consulting partners and FastTrack talent program are designed to help you excel.
Join our forward thinking team where excellence and creativity are valued every day. Check out what our associates have to say on Glassdoor. Ready to take your career to new heights? Cook Systems is where your journey to success begins!
Note levels of pay in grid from $59.84-$108.00
Responsible for providing IT users with desktop equipment and support, determining user needs and
incorporating them into the design and overall plan for desktop support. The range of accountabilities minimally
covers hardware and software planning, vendor selection, acquisition, Tier 2 problem resolution, set-up,
integration, testing and installation. Works with organizations supported to establish performance metrics to
ensure needs are being properly met. Monitors and analyzes performance metrics, sharing results with users.
Organizes and coordinates the activities associated with installation, deployment and upgrade of software,
hardware and network facilities as it relates to the desktop environment. Desktop applications may include
productivity tools, email, and applications that are used by groups without programming customization.
Evaluates and provides techniques for increasing user desktop productivity.
Dimensions
Education:
Bachelor?s Degree in Computer Science, Information Systems, or other related field. Or equivalent work
experience.
Experience:
A minimum of 7 years of IT work experience including managing team(s) responsible for desktop support
function. Experience in managing support operation in a 24x7, multi-site environment. Experience with
budgeting, expense management and contract management.
Breadth:
Middle level management in PC/desktop support and maintenance functions. Works under general direction of
senior level management. Typically manages and mentors supervisors, project leaders and/or technical staff.
Frequently reports to an IT Chief Operating Officer, Operating Unit IT Executive or Departmental IT Executive.
Why Work with Us
Benefits
At Cook Systems, we don't just offer jobs we build futures. Our team is the heart of everything we do, and we're committed to supporting you with benefits that go beyond the basics. We want you to feel secure, valued, and empowered from the very beginning of your journey with us. When you join Cook Systems, here's what you can look forward to:
Your Health, Your Way: Choose from two comprehensive medical plans through Blue Cross Blue Shield, complete with dental and vision coverage. With access to one of the nation's largest networks, you'll get the care you need for yourself and your family wherever life takes you.
Peace of Mind, Every Step of the Way: Protect what matters most with life, critical illness, and accident insurance through Unum. Because your loved ones deserve security no matter what the future holds.
Flexibility for Life's Needs: Save money and plan ahead with a Flexible Spending Account and Daycare FSA through Navia, helping you manage healthcare and dependent care expenses on your terms.
Bridging the Gaps: Unexpected costs? No problem. Our Health Gap Insurance through Sunlife helps ensure you're covered when it counts.
Your Future Starts Now: Dream big with our 401(k) retirement plan through The Standard. After just six months, you will be eligible to participate, because your future deserves a strong foundation.
At Cook Systems, you're not just another employee you're family. Here, your ideas matter, your contributions shine, and your career will thrive. Together, we innovate, grow, and celebrate success every step of the way. Are you ready to be part of something bigger? Let's build the future together at Cook Systems.