Job Description :
The role of MSP Manager is to provide both technical and leadership for MSP department. You will also be working directly with clients therefore strong customer service skills are a must!
Job Requirements:
Position must be local
Associate's degree or equivalent years of experience
6+ years of experience in the field or in a related area
Excellent communication and organizational skills
Ability to adapt in a team environment
Strong attention to detail
Excellent customer service skills
Experience using Excel, Word, PowerPoint, and Access
Understanding/exposure to working in a MSP/customer service model
Ability to work across teams, groups and functions and to build strong relationships
Essential Duties:
Hours: M-F 8:00 AM - 5:00 with occassional on call
Phone support as needed
Must work in a face paced environment
Onboard all new department hires
Technical escalation point for all engineers and management.
Subject matter expert of our clients’ infrastructure and environment
Adapt to a rapidly changing work environment
Work dynamically across departments interfacing with IT Project Engineers and Account Managerst
Provide mentorship and leadership support for MSP department
Responsible for interviewing new applicants
People Management for a team of engineers across multiple offices
Coaching both locally and virtually across locations
Conducting Performance (Monthly) & Salary Reviews (Annually)
Mid level experience managing a team of 15+ employees
Technical Competencies:
Experience in end user desktop support (Windows 7, Windows 10, Windows Server 2008-2019, MacOS, Linux)
SMTP/POP/Office 365/Exchange troubleshooting and device configuration/setup
End user printer troubleshooting and set up
Troubleshooting client Wifi issues
Experience in configuration, deployment, and troubleshooting of routers, switches and firewalls
Familiarity with Microsoft Azure and Intune Services
High level network assistance and troubleshooting
Solid understanding of TCP/IP, DNS, DHCP, VPN, VLANs and other network protocols
The ability to meaningfully triage third party support for Software/Application issues
User creation and maintenance utilizing Active Directory and Group Policy Management
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