Tech Evaluation Login
Tech Evaluation Signup
PasswordReset
Unsubscribe
PasswordReset
PasswordReset
PasswordReset
Register for Webinar
Register for Event
Job Channels
Skill Score
About Us
Contact Us
Our Blog
Toggle navigation
Home
Skill Score
DemandIndex
Jobs
FETCH Jobs
Java J2EE
Dot Net, C#
DBA
SAP
Admin, Networking
Datawarehousing
QA
Demo
Candidate
Recruiter
Services
Job Posting & Resume Access
Integrated Talent Sourcing
Sub Contractor Supply Chain
Merger & Acquisition
Candidate
Post Resume
Login
Create Job Alert
Recruiter
Login
Free Trial
Signup
Pricing
| Pricing
Dashboard
My Resumes
Resume List
Add Resume
Edit / Update Resume
My Jobs
Fetch Jobs
Matched Jobs
Applied Jobs
Major Incident Manager
Dallas, TX
Dallas
TX
75396
Date
: May-30-24
2024-05-30
2025-05-30
Major Incident Manager
Dallas, TX
May-30-24
Work Authorization
US Citizen
GC
H1B
EAD (OPT/CPT/GC/H4)
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Junior
Rate/Salary ($)
:
$1 - $2 yr
Duration
:
Sp. Area
:
JS, Front End, UI, UX, Web, CMS
Sp. Skills
:
HTML, CSS, JS, Web Developer
Permanent Direct Hire
FULL_TIME
Direct Client Requirement
Required Skills
:
Foundation
Preferred Skills
:
Domain
:
Work Authorization
US Citizen
GC
EAD (OPT/CPT/GC/H4)
H1B
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Junior
Rate/Salary ($)
:
$1 - $2 yr
Duration
:
Sp. Area
:
JS, Front End, UI, UX, Web, CMS
Sp. Skills
:
HTML, CSS, JS, Web Developer
Permanent Direct Hire
FULL_TIME
Direct Client Requirement
Required Skills
:
Foundation
Preferred Skills
:
Domain
:
tanishasystems
Boston, MA
Post Resume to
View Contact Details &
Apply for Job
Job Description
:
Job Role:- Major Incident Manager
Location:- Dallas, TX (Onsite)
Contract:- Fulltime
Job Description
" Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs.
" Driving the MI Bridge by involving all relevant Resolver Groups and continuing the discussions till the Major incident is resolved.
" Informing the key stakeholders on the status of the Major incident after getting the confirmed service restoration.
" Coordinating with the respective SMEs for the speedy resolution of the Major Incident
" Ensuring the Major incident is resolved within the SLAs agreed with the Customer
" Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high.
" Conducting a thorough analysis and preparing the Major Incident Report (MIR) for every Major Incident after it is closed.
" Ensuring that all the resolution procedures are updated in the knowledge database / Work log
" Conducting a review meeting with relevant members to identify the triggers for the Major Incidents, what caused them, and how to prevent such incidents from happening in the future.
" Ensuring that the causes for all Major incidents are analyzed and the root cause is identified (through coordinating with the Problem Management process).
" Coordinating with the process managers (capacity manager, Availability manager, IT Service continuity manager, etc.) on a need basis to avoid reoccurring major incidents.
" Providing the periodical (monthly) reports on the overall status of the Major Incident Management Process.
" Conducting the training / knowledge-sharing sessions across the teams/new joiners to avoid occurring of major incidents.
KEY SKILLS AND COMPETENCIES
" 10+ years exp in driving the service operations.
" Preferably ITIL4 Foundation certified professional.
" Strong analytical, communication, presentation, and reporting skills
" Good leadership, people management, and operational skills
" Should have exposure to ITIL practices.
" Good written & verbal communication skills.
" Experience in a helpdesk environment.
" Highly motivated individual, with a positive & proactive attitude to work, and willingness to make changes to improve operational efficiency through, innovation, process and procedure, and adopting and adapting ideas and practices from elsewhere
" Ability to work in shifts and flexible schedule
" Ability to motivate staff
" Excellent team skills with the ability to listen and contribute to discussions and meetings
" Building & Maintaining Relationships
" End-to-end ownership for customer satisfaction through levels of support
" Planning and organization & working well with Virtual Team
" Virtual Team Management Skills
" Relationship Management for services and vendors interface
" Strong staff management skills
" Client service oriented
" Effective communication skills
" Reasonable technical understanding and an ability to translate technical requirements and specifications into easily understood business concepts and vice versa
" Innovative in respect of service quality and ways in which it can be improved within the bounds of the organization s limits (resource, budgetary, legal etc).
Nirdosh Singh
Sr. Account Manager (Sales)
Tanisha Systems Inc
Email:
nirdosh
@
Desk:
Ext 599
Web:
Address:
99 Wood Ave South Suite # 308,Iselin, NJ 08830
LinkedIn :-
Client :
Tanisha Systems
Turn OFF keyword highlights
Similar Jobs you may be interested in ..
SAP Programmer
,
Dallas, TX
May-14-25
AETG Services PVT LTD
($) :
$
Role: SAP Programmer Location: Dallas, TX (Hybrid) Duration: 5 Months Contract Sr Technical SAP resources: ABAP programming language; JAVA stack developer Business Technology Platform working knowledge and how it will be leverage for the clean core concept. Understanding of SAP HANA views/modules Understanding of SAP Netweaver AS ABAP Understanding of SAP Netweaver AS Java Understand Integration Patterns how best to connect SAP with Distributed Systems Work on projects fo
Apply
[Already Applied]
[Apply Individually]
Network Security Engineer , (Day One Ons
,
Plano, TX
May-15-25
Synkriom Inc
($) :
Market
Implementation partner: TCS Only USC required for this position. Please share only USC profiles. Location: Plano, TX (Day One Onsite) Job Description/Skills: Network Security Engineer Lead global initiatives to create and transform infrastructure solutions across the threat prevention space. Interacts externally with key vendors to understand future technology direction and drive product roadmaps to meet our needs. Interacts internally with senior level manageme
Apply
[Already Applied]
[Apply Individually]
Mobile Developer (IOS) $98/hr Srinivasa
,
Plano, TX
Apr-25-25
VALIANT TECHNOLOGIES LLC
($) :
Market
Role: – Mobile Developer (IOS) Bill Rate: $98/hour C2C Location: Plano, TX Duration: 12+ months/ long-term Interview Criteria: Telephonic + Skype Direct Client Requirement Job Description: We are seeking an experienced Mobile Developer with 7 to 9 years of experience to join our team. The ideal candidate will have expertise in Azure
Web
+ Mobile, iOS, IoT- iOS, iOS Architecture and Design, iOS App Distribution, and Mobile Development - iOS. This hybrid role requires a deep unders
Apply
[Apply Individually]
PTG SR. DEVELOPER Onsite Irving (i) - TX
,
Irving, TX
May-08-25
Intone Networks
($) :
Market
PTG SR. DEVELOPER Onsite Job Summary: We are seeking a highly skilled PTG Sr. Developer with 12 to 16 years of experience to join our dynamic team. The ideal candidate will have extensive experience in Google CCAI Platform and Cloud Solution Architect. This role is hybrid, with day shifts and no travel required. The candidate will play a crucial role in developing and implementing cloud solutions that drive our business forward. Experience: 12to16Yrs Required Skills: Cloud Solution
Apply
[Apply Individually]
PTG SR. DEVELOPER Onsite
,
Irving, TX
May-05-25
Intone Networks
($) :
Market
PTG SR. DEVELOPER Onsite Job Summary: We are seeking a highly skilled PTG Sr. Developer with 12 to 16 years of experience to join our dynamic team. The ideal candidate will have extensive experience in Google CCAI Platform and Cloud Solution Architect. This role is hybrid, with day shifts and no travel required. The candidate will play a crucial role in developing and implementing cloud solutions that drive our business forward. Experience: 12to16Yrs Required Skills: Cloud Solution
Apply
[Apply Individually]
Oracle CPQ Developer $97/hr Srinivasa Ka
,
Irving, TX
May-04-25
VALIANT TECHNOLOGIES LLC
($) :
Market
Role: – Oracle CPQ Developer Bill Rate: $97/hour C2C Location: Irving, TX Duration: 12+ months/ long-term Interview Criteria: Telephonic + Skype Direct Client Requirement Job Details · Participate in the hands-on build of the designed solution. Ensure all solutions are built to scale and work across various product lines · Participate in testing and deployment of CPQ solutions to develop and maintain a stable, efficient CPQ environment. · Scrutinize and review both existing a
Apply
[Apply Individually]
Cloud Solution Architect
,
Irving, TX
Apr-28-25
Intone Networks
($) :
Market
Cloud Solution Architect - 44046-1Irving, TX - Onsite Job Summary:We are seeking a highly skilled PTG Sr. Developer with 12 to 16 years of experience to join our dynamic team. The ideal candidate will have extensive experience in Google CCAI Platform and Cloud Solution Architect. This role is hybrid, with day shifts and no travel required. The candidate will play a crucial role in developing and implementing cloud solutions that drive our business forward. Experience : 12to16Yrs Requir
Apply
[Apply Individually]
Spark Developer
,
Irving, TX
May-21-25
Wise Skulls
($) :
NA
Title: Spark DeveloperLocation: Irving, TX or Tampa, FL (Hybrid)Duration: 6 months (possibility of extension)Implementation Partner: InfosysEnd Client: To be disclosedJD: Minimum Years of Experience: 8+ Years Mandatory Skills: Java Spark Big Data Hadoop Shell Scripting
Apply
[Apply Individually]