CONTROL M Exp a MUST SKILL
Console Operations:
- Monitoring the Console for the outstanding messages, SMF Dumps, Tape related Issues, Buffer Shortage, and Spool Maintenance, Initiator issues, contention, Console connectivity and other issues.
- Monitoring the jobs in mainframe console based on daily guidelines.
- Monitoring the Spool Volume at regular intervals.
- Monitoring CPC capacity in RMF.
- Pausing batch jobs to avoid 100% spool utilization.
- Taking dump and recycling the Online regions and Started Tasks.
- Changing the service class, priority of jobs based on request.
- Start/Stop the started tasks (ST) through SSM as per request.
- Working with MVS, JES commands.
- Ability to investigate job sysouts.
- Cancelling jobs, Online regions & TSO Users through Console.
- Varying the tape drives online/offline.
- To Monitor Mainframe Console for System/Application Critical Messages and Provide the fix as per procedures and/or escalate to the System/Application Owner.
- Follow the escalation process to notifying the Engineering Team for Regions/Started Task abends and other issues by creating /assigning the Incident ticket to the appropriate team/groups.
- Ensure the System and Regions/Tasks availability On-time after Maintenance.
- Participate in Conference calls / Bridge calls for priority issue.
- IPL | Shutdown/Startup of LPARS as per schedule and Monitoring using Console and HMC.
- RMF | Monitoring CPU Usage of the boxes.
- IMS | Starting and Stopping databases, Refreshing messages in IMS regions.
- CICS | Recycling CICS regions, Enabling and Disabling transactions, Purging/Killing transactions, Performing new copy request
- Printers | Fixing printer issues, reactivating JES2/VTAM printers
- Spool Management |Monitoring the spool volumes at regular intervals, Monitoring input queues, Escalation to application teams.
- DR (disaster Recovery).
Batch Operations:
- Monitoring production batch jobs through Scheduling Tool in Mainframe.
- Monitoring Daily & Weekly Batch Cycles for completion.
- Coordinating and managing application restarts via JCL changes or restart procedures as per document.
- Debugging JCL Errors, Space issues & Fixing job abends/failures in Production System.
- Initiate and coordinate with Production Scheduling team on nightly batch schedules.
- Interfacing with application teams for adhoc requests (i.e. restarts, reruns, demand schedules/triggers , Holds , Cancel , Adding Conditions) via Scheduling tool.
- Analyzing Late Jobs, Long running jobs and looping jobs.
- Queue Monitoring, Health Check.
- Modifying and executing the JCL temporarily from override library.
- Performing Adhoc Scheduling Request.
- Maintaining SLA with Incidents, changes and Service requests as agreed with customer
- Create incident reports for job abnormalities consistent the Incident Management Process. Produce daily batch production report summary. Produce monthly metrics on batch job executions, abend rates, etc.
Scheduling :
- Add/Delete/Update Jobs using Scheduling Tool
- Documenting batch requirements from application clients
- Provide Primary Support for Scheduling activities on Control-M
- Maintain and review batch job schedule as per user requirements.
- Integrate Batch Deployment process with new/upgraded tool.
- Updating and creating Scheduling calendars as per user requirements.
- Create and Maintain Event Triggers.
- Update new day Process jobs when new schedules are created.
- Participate in DR Activities and provide Batch changes as per Customer requirements for DR.
- Provide 24*7 on-call support.
- Document Process and procedures and update periodically.
- Represent the Scheduling team during Weekly, CAB, DR and Time change activity calls.
- Handle Transition Calls and Migration project calls
- Handle Customer Audits on a Quarterly Basis
- Provide Support for validations during Product Upgrades and Patches.
- Provide Permanent Solution to incidents occurring regularly and help in Problem Determining.
- Conduct RCA (Root Cause Analysis) of major impacting service incidents
Participate in major incident management providing operations continuity, status updates, and client communications