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VdartInc
Alpharetta, GA
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Job Description :
Job Type : Mainframe / Health care Location: Irving TX Job Type : Contract Job Description : Healthcare background analytical skills Claim processing skills Understand customer requirements and come up with an effort required to implement Understand XML and requirement documents analyzing the mapping and business rules specified Configuration the requirement fixing if any issue from Build errors Resolve incidents and adhoc requests handle operational changes and functional enhancement requests participate in identifying problems perform root cause analysis contribute to knowledge base and participate in activities like Release acceptance and application Manage tickets and tasks escalated by the Level 1 team Service Operations analyst and also handle Customer requests assigned by the Lead Escalate tickets that require external intervention Alert Leads for tickets where there can be a potential SLA breach Ensure quality Understand the defects logged and analyse to find the root cause Update the input files matching the requirement Running macro