Job Description :
Job Location :Mainframe Developer Location: Hartford, CT- Remote till COVID Job Type : Contract Job Description : Updated Location Temporary remote option available until Covid pandemic gets over Strong Mainframe Technical Lead with COBOL JCL DB2 experienced with below detailsDeveloper Science Engineering GraduateResolve unknown incidents and adhoc requests handle operational changes and functional enhancement requests participate in identifying problems perform root cause analysis contribute to knowledge base and participate in activities like Release acceptance and application Continuity Support WITH the objective of providing end of term Quarter Year Support to the project WITHIN THE LIMITS OF predefined corporate guidelinesStakeholder Management Monitor availability of the applications and notify support team in case of exceptions and also provide update to applications owners and business stakeholder on the status and the potential impactService Management Manage tickets and tasks escalated by the Level 1 team Service Operations analyst and also handle Customer requests assigned by the Lead Escalate tickets that require external intervention Alert Leads for tickets where there can be a potential SLA breach Ensure quality of deliverables through selfreview Provide inputs to task estimationService Tracking Provide daily status updates on tasks assigned to the Sr Service Analyst Service Lead Ensure incidents Service requests Operational change requests and enhancements are handled within the agreed targets Ensure assigned tasks are completed within targets set the tasks include incidents service requests identified problems Operational changes enhancements etc Collate data and provide inputs for reporting requirementsService Execution Responsible for coordination with other support groups such as infrastructure product vendor etc Comply with defined process during task execution including problem management KEDB management etcKnowledge Management Participate actively during Knowledge transition KT sessions and contribute Contribute and participate proactively in knowledge sharing sessions Provide complete KT to support teams before any production release Complete mandatory training for self as identified in the training plan for the projectPeople Management Act as a buddy for new hires when assigned by supervisorContribution to Org Initiatives Adhere to Organization policies and procedures Participate in project and organization initiatives led by the Delivery leadership Contribute new ideas and innovative approaches at work including CSI themes Provide data and related inputs for producing management informationBusiness Development Customer Relationship Management Take ownership of tickets including any customer communication and handle queries clarifications from the customer