Job Description :
VDart We are a Global Information Technology Services & Workforce Solutions firm headquartered out of Atlanta, GA with presence in US, Canada, MX, UK, Belgium, Japan & India. Founded in 2007, Our team of over 2550+ professionals continually create impact for our customers worldwide in solving complex technology challenges with cutting edge technologies. We specialize in providing the Fortune 1000 companies, niche hard to find skills in technologies including Social, Mobile, Big Data Analytics, Data Sciences, Cyber Security, IoT, Cloud, Machine Learning, and Artificial Intelligence. With delivery centers in the UK, Mexico, Canada, and India, we provide global workforce solutions to our customers covering EMEA, APAC & Americas. VDart is an award-winning organization recognized by Inc 5000 Hall of Fame; Atlanta Business Chronicle*s Fastest Growing Companies; NMSDC*s National Supplier of the Year; Ernst & Young*s Regional Entrepreneur of the Year and more. Position: Mainframe CICS Location: Sunnyvale, CA Duration: 6 Months Years of Experience Total : Above 7 to 9 Years of experience Relevant : Minimum of 7 yrs. in CICS L3 support Responsibilities:- - Adhering to SLAs - Mentoring / Training Team Members - Handling tickets / requests - Perform root cause analysis - Troubleshooting technical issues - Defining processes and ensuring that the processes are adhered to - Oversees and is responsible for successful completion of Installation, configuration and migration - Ensure maximum uptime according to the SLA - Understanding of Multi-geo support environment - Responsible for building / maintaining a test environment - Responsible for strategizing a backup plan and test plan for failure scenario - Improves and maintains customer and employee satisfaction - Suggests new technologies and design changes - Monitoring and maintaining SLA requirements by the team members - Planning Backup/Restoration Strategy for 24x7 operation support - Suggesting patches/upgrades to maintain security level - Testing / Auditing/processes as required from time to time - Identify Skill gaps and plan for training / knowledge updating Skill set Requirements Mandatory:- Proven independent and direct capability at building, configuring, and upgrading CICS Transaction Server regions in a production environment. Proficient with associated product installations, applying maintenance, customizing products, configuring products Proven problem determination skills demonstrating independence and experience in troubleshooting, researching, and resolving complex issues, showing strong ability to utilize system diagnostics to arrive at problem solutions Demonstrated strong problem solving skills, including dump reading and use of performance monitors like CA-Sysview. Understanding of SMP/E concepts and IBM tools for identifying problems and fixes (IBMLink, SIS, ETR, etc. Proficient with SMP/E (commands, terminology, problem determination Build from scratch as well as clone CICS regions to be used in single, MRO or CICSPlex environments Use CICSPlex Web-User-Interface to create and administer changes in CICSPlex environments such as transaction route rules and real time analysis Create historical reports using Tivoli and SMF data in response to customer inquiries regarding transaction response time, storage & CPU usage, file i/o counts, wait reasons, etc. Monitor CICS performance using Omegamon and TMON in response to client calls about transaction response time, storage & CPU usage, file i/o counts, wait reasons, etc. Perform upgrade activities required when moving CICS, CPSM or CTG to newer versions or releases Read and interpret CICS system dumps Install, customize, maintain 3rd party products such as Compuware's Abed-Aid/CICS, Xpeditor, CAFC, MacKinney Batch to CICS, etc. Participate in annual Disaster Recovery exercise activities: attending meetings, making CICS resource definition changes, monitoring network swing traffic, etc Good to Have:- Research and apply fixes to CICS, CPSM and CTG Experienced in independently and directly managing projects of mid and high-level complexity IBM Assembler language familiarity, to be able to look at code and dumps and also to work with Exits Soft Skills/Other skills - Excellent communication and conversation skills (Verbal and Written) - Good documentation skills - Good working knowledge of MS OFFICE (Including MS Project and Visio) - Should have a great customer handling skills - Able to handle unforeseen situations - High level of acceptance - Can drive HCL's value and its methodology - Worked on Production systems - Datacenter understanding - Experience with Database Migration, Installation, Upgrades and Patching - Knowledge of Data warehousing and Other Technologies(RDBMS) - Desirable to have experience in Federation set up - Storage Management Techniques - Experience on Sun / VERITAS / TSA cluster If your skills match our requirements, please send your resume to . Be sure to reference the job number and title in the subject line. Referral Program: Ask our recruiting team about how you can be a part of our referral program. If you refer a candidate with this background and if the candidate accepts the role our team pays a generous referral. We are keen on networking and establishing a long-term, mutually beneficial partnership with you. We are Equal Employment Opportunity Employer. VDart Inc Alpharetta, GA Follow us on Twitter for the hottest positions: @VDart_Jobs Follow us on Twitter: @vdartinc