Job Description :
Title: MacOS L3 Infrastructure Specialist Location: Montreal, QC Duration: Contract We're looking for skilled technologists who are self-directed, self-motivated, and highly reliable. Many of the issues we face are unique and complex, and require creative thinking, perseverance, patience, and a willingness to ask questions in order to arrive at a solution. To be best prepared for this role, you should possess the below - ideally in a demanding enterprise organization. 5+ years' experience Level 3 Support of both Mac and Windows Operating systems (including backend) from both software and hardware troubleshooting standpoint. 5+ years field experience with Apple MacOS (Mojave or Higher Versions) 5+ years' experience with JAMF/Casper. Application Packaging, Deployment experience is must Experience in Patch management for endpoints (MacOS and Windows) Experience in managing user escalations and with daily client/customer interactions. Experience with supporting Windows desktop platform and knowledge of one or more enterprise operations tools, such as Splunk, SysTrack, SCCM, InTune would be a great help. ACMT (Apple Certified Mac Technician), CCA (Casper Certified Administrator), Jamf 200 and above certification, skills in PowerShell, automation, or documentation authoring experience would be a definite plus.