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MAC Desk Side Support 22-89854
Austin, TX
Austin
TX
78785
Date
: Sep-18-22
2022-09-18
2023-09-08
MAC Desk Side Support 22-89854
Austin, TX
Sep-18-22
Work Authorization
US Citizen
GC
H1B
GC EAD
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Junior
Rate/Salary ($)
:
Market
Duration
:
Contract
Sp. Area
:
Sys Admin, IDM, Cyber, Sec OPS
Sp. Skills
:
Real time programming
Consulting / Contract
CONTRACTOR
Required Skills
:
MAC, IOS, Apple, Desktop Support, Help Desk, MAC OS
Preferred Skills
:
Domain
:
Work Authorization
US Citizen
GC
GC EAD
H1B
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Junior
Rate/Salary ($)
:
Market
Duration
:
Contract
Sp. Area
:
Sys Admin, IDM, Cyber, Sec OPS
Sp. Skills
:
Real time programming
Consulting / Contract
CONTRACTOR
Required Skills
:
MAC, IOS, Apple, Desktop Support, Help Desk, MAC OS
Preferred Skills
:
Domain
:
tanishasystems
Boston, MA
Post Resume to
View Contact Details &
Apply for Job
Job Description
:
MAC Desk Side Support
Location:
Austin, TX - Onsite from day one
Contract: 12+ Months
Job Description
Provide hardware / software / network problem diagnosis / resolution via telephone for customer's end users
95% MAC support experience is must.
Route problems to internal I.M. support staff.
Coordinate and manage relationships with vendors and support staff that provide hardware / Software / network problem resolution.
Administer and provide User Access and Exit controls.
Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's.
Work closely with help desk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork.
Work closely with I.M. support staff to obtain technical knowledge and to permanently solve chronic problems.
Training: Be willing to participate in on-the-job training designed to enhance skills and support capabilities.
Eligibility, Knowledge, Skills & Experience
3-4 yrs of university education post High school (B.Sc. or Diploma)
2-3 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks.
Phone support experience is mandatory
Technical helpdesk or technical call center experience is necessary.
Disciplined, systematic problem-solving skills required.
Hands-on work experience with the following:
MAC support experience is must
Windows Operating systems - Windows XP/ 7 /10
Remote desktop connectivity applications
MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook/Exchange
MS Outlook:
Configuring the MS Outlook - via Exchange or POP
Making Calendar entries - setting up meetings
Sharing of calendar address book and contacts.
Making pst files, signatures, enabling - spell check options, read receipt, recall a sent email.
Setting up Rules in MS outlook
Internet Troubleshooting:
Knowledge of the working principles of DHCP and DNS.
Setting up/troubleshooting wired and wireless connections.
Knowledge of the usage of basic commands like ipconfig, Tracert, nslookup, loop back IPaddress.
Troubleshooting internet explorer issues - like secured sites not opening
Knowledge of troubleshooting no network connectivity issues - like limited or no connectivity issues, page cannot be displayed
VPN and remote dial-in users
Support for laptop, desktops, and printers
Others: A e Acrobat and other common desktop applications
Basic knowledge of ITIL processes
Willing to work in 24 x 7 operations
Client :
HCL - FTE
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