Job Description :




Please find the below requirement and please share us the updated profile to  you can reach me at


Position:- M365 Operations Engineer

Location:- Remote

Duration:-Full time /Subcon

Client:-Tech Mahindra



Job Description

·         M365 Services Health 9Teams CQD, Services Usage Dashboard etc.,)

·         Power shell automation experience is also needed

·         M365 Service Management Dashboard

·         License Usage and Teams Communications Credits

·         Coordinate with other teams on incident tickets impacting M365 services

·         Support M365 feature rollouts and migration initiatives

·         Oversee M365 specific change request tickets

·         Handle Tier2 tickets escalated by service desk

·         Troubleshoot problem tickets

·         Connect with end user investigating reported incidents

·         Maintain operational plans to tackle failure/ degradation of M365 services

·         xMatters – Service deterioration escalation contact

·         Create documentation/ operational guidance for Tier1 support

·         Document SOP for operational tasks

·         SNOW incident analysis – monthly/ quarterly/ yearly (e.g. Types, resolution time, mitigation strategies and end user experience improvement)

·         Implement/ maintain monitoring capability of M365 services (MS Teams, Sharepoint Online, MS Project)

·         Periodic end user survey (feedback on experience)

·         Automate operational tasks

·         Server Certificate management

·         Power platform

·         M365 Tenant Admin

·         MS DLP & AIP

·         MS Search

·         MS Teams

·         Onedrive & Sharepoint online

·         Project Online

·         Licensing

·         External Access Request

·         Teams Telephony (TBD)





Email Id: 


Burgeon IT Services 

1601 Concord Pike,36 E, Wilmington Delaware, 19803

Client : tech mahindra


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