Hi
Greetings…!
Please find the below requirement and please share us the updated profile to you can reach me at
Position:- M365 Operations Engineer
Location:- Remote
Duration:-Full time /Subcon
Client:-Tech Mahindra
Job Description
· M365 Services Health 9Teams CQD, Services Usage Dashboard etc.,)
· Power shell automation experience is also needed
· M365 Service Management Dashboard
· License Usage and Teams Communications Credits
· Coordinate with other teams on incident tickets impacting M365 services
· Support M365 feature rollouts and migration initiatives
· Oversee M365 specific change request tickets
· Handle Tier2 tickets escalated by service desk
· Troubleshoot problem tickets
· Connect with end user investigating reported incidents
· Maintain operational plans to tackle failure/ degradation of M365 services
· xMatters – Service deterioration escalation contact
· Create documentation/ operational guidance for Tier1 support
· Document SOP for operational tasks
· SNOW incident analysis – monthly/ quarterly/ yearly (e.g. Types, resolution time, mitigation strategies and end user experience improvement)
· Implement/ maintain monitoring capability of M365 services (MS Teams, Sharepoint Online, MS Project)
· Periodic end user survey (feedback on experience)
· Automate operational tasks
· Server Certificate management
· Power platform
· M365 Tenant Admin
· MS DLP & AIP
· MS Search
· MS Teams
· Onedrive & Sharepoint online
· Project Online
· Licensing
· External Access Request
· Teams Telephony (TBD)
Mahesh
Desk
Email Id:
Website:
Burgeon IT Services
1601 Concord Pike,36 E, Wilmington Delaware, 19803