Job Description :
Job Description:


Diagnose, troubleshoot and identify solutions to software and hardware issues for critical Push-To-Talk, IoT, and other voice and data services

Ask customers targeted questions to quickly understand the root of the problem

Talk customers through a series of actions, either via phone, email or chat, until they’ve solved a technical issue

Provide prompt and accurate feedback to customers

Prioritize and manage several open issues at one time

Document technical knowledge in the form of notes and manuals

Conduct product validation of products for Southern Linc

Key requirments:

Strong Android debugging skills, including usage of ADB

Strong device debugging skills, including the usage of QXDM

Strong LTE technical skills

Communication and interpersonal skills

Aptitude for understanding how wireless technology products and solutions can be applied towards a customer base.

Ensure customers using Southern Linc products have quick resolution to recurring hardware and software issues. Escalate issues to management that need executive attention