| Skill | Required / Desired | Amount | of Experience |
| Ability to speak and understand English | Required | | |
| Strong verbal and written communication skills | Required | | |
| Attention to detail, proofreading | Required | | |
| Proper Grammar written and verbal | Required | | |
| Professional office experience | Required | 1 | Years |
| Strong data entry and typing skills | Required | 1 | Years |
| Experience responding to customer complaints | Required | 1 | Years |
| Knowledge of long-term care facilities | Highly desired | | |
| Experience using RTC data base | Highly desired | | |
| Bi-lingual (Spanish/English) | Highly desired | | |
| Experience working with the elder population | Highly desired | | |