Loan IQ Production Support Engineer

Job Description:

We are looking for candidates having hands on experience as a Loan IQ Production Support Engineer.
We are seeking a skilled Loan IQ Support Specialist to join our dynamic team.
You will be responsible for the deployment, configuration, and maintenance of our Loan IQ environments.
The role requires excellent problem-solving skills to troubleshoot issues that arise within the Loan IQ system and related job configurations in AutoSys.

Responsibilities:

• Manage and oversee the deployment of Loan IQ environments, ensuring successful setup and configuration.
• Maintain system health by monitoring performance, conducting regular system checks, and coordinating updates and patches.
• Troubleshoot complex Loan IQ system issues, providing timely and effective solutions to ensure minimal downtime.
• Configure and maintain job scheduling and automation using AutoSys to optimize system processes.
• Collaborate with cross-functional teams to support and improve Loan IQ application performance.
• Document troubleshooting steps and maintenance procedures for future reference and knowledge sharing.
• Provide technical support and guidance to users and stakeholders regarding theLoan IQ platform.
• Familiarize with Windows operating systems to ensure seamless integration and performance of the Loan IQ software on server infrastructure.
• Utilize programming knowledge to understand and potentially assist in automating tasks and enhancing system functionalities.

Requirements:

• Proven experience with Loan IQ, including technical understanding of its deployment and configuration.
• Strong troubleshooting skills with the ability to diagnose and resolve technical issues swiftly.
• Experience with job configuration and scheduling, specifically with AutoSys or similar job scheduling tools.
• Prior application support experience, preferably in a financial services environment.
• Familiarity with Windows server configuration and operating systems.
• Understanding of programming methodology and scripting which would be beneficial in automating tasks.
• Excellent communication skills, both written and verbal, with the ability to convey complex information in an understandable manner.
• A proactive and solution-oriented approach to problem-solving.
• Ability to work effectively in a team setting as well as independently with minimum supervision.

Desired Attributes:

• A keen eye for detail and commitment to quality.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• A strong desire to learn and improve skills and knowledge continuously.
• Flexibility to adapt to changing environments and troubleshooting demands