Pyramid Consulting Inc.
Alpharetta, GA
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Job Description :
Immediate need for a talented Help Line Agent. This is a 12+ Months contract opportunity with long-term potential and is located in Richmond VA(Onsite). Please review the job description below and contact me ASAP if you are interested. 
 
Job ID: 23-36532
 
Pay Range: $25- $30/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:

  • Required Keywords: L1 Support  , Technical Support, Service Desktop Support .

  • This level is staffed by individuals who have help desk & call center experience delivering excellent customer service.
  • This position is 100% phone support. Working knowledge, or experience in the following areas is required: Computer hardware/software, iDevices, Tough Books, Windows 7 & 10 OS, MS Office suite, Share Point, Active Directory, Skype, Mainframe, Print management tools, and Experience working with ticketing systems. ServiceNow ticketing system experience is preferred.
  • Strong analytical/troubleshooting skills with experience identifying issues quickly to determine if the solution can be applied during the call or if the issue requires escalation is also required.
  • Additional experience and qualities desired include: Personable and approachable,
  • Excellent communication skills, strong typing, writing and reading skills, active listening skills, experience working and contributing to a team environment supporting contacts via phone, email, and self-service portal.
  • Ability to identify and solve problems quickly/escalate issues efficiently, Familiarity with knowledge process for creating procedural articles is desirable.
  • Ability to multitask while client is on the phone by researching knowledge and documenting tickets, Demonstrated competency in logical and analytical thinking.
  • Experience in the adaptation and application of rapidly changing technology to business needs.
  • Proficient at exercising self-discipline and mindfulness in open call center environment.
  • Experience working in contact center environment where the importance of adhering to scheduled breaks is measured.
  • Experience working and performing well in environment where individual performance metrics and scores are measured monthly.
  • Ability to work any 8 hour shift within 6AM-6PM EST time span as needed, Flexibility to support 24x7 shifts during inclement weather events including Holiday and weekend as needed. There is an after-hours on-call rotation.
Our client is a leading Electric Services Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. 
 
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Client : Pyramid Consulting, Inc
             

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