Job Description :

Duties:

  • Performs day-to-day management of the cloud platform operations, identifies issues and risks and recommends possible issue and risk mitigation strategies associated with the project.
  • Lead operations team in providing tier 1 and tier 2 support for cloud platforms.
  • Design, Develop and maintain incident management workflows
  • Monitors issues and provides resolutions for up-to-date status reports.
  • Coordinate emergency response for severity 1 and 2 incidents
  • Monitor and coordinate all system operations, including security procedures, and liaison with infrastructure, security, DevOps, data and application teams.
  • Ensure that necessary system backups are performed, and storage and rotation of backups is accomplished.
  • Monitor and maintain records of system performance and capacity to arrange vendor services or other actions for reconfiguration and anticipate requirements for system expansion.
  • Coordinate major/minor software installation, upgrade and patch management.
  • Must demonstrate a broad understanding of client IT environmental issues and solutions and be a recognized expert within the IT industry
  • Must demonstrate advanced abilities to team and mentor and possess demonstrated excellence in written and verbal communication skills.
Education: A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline. A Master's Degree is preferred.
Experience:
  • At least eight (8) years of experience in managing on-premise and cloud based multi user environments with expertise in planning, designing, building, and implementing IT systems.
  • At least eight (8) years of product administration/management experience in RHEL Linux based environment or Windows server environment
  • Must demonstrate a broad understanding of client IT environmental issues and solutions and be a recognized expert within the IT industry.
  • Must demonstrate advanced abilities to team and mentor and possess demonstrated excellence in written and verbal communication skills.
  • 5+ years of experience leading tier 1 and tier 2 support for cloud platform
  • 3+ years of experience on operations large platform of over 2000 instances
  • Experience working with incident management and change management tools
  • Experience developing and maintaining incident management and change management workflows
  • Experience working with incident triaging and knowledge management
  • Experience working with security teams to perform security monitoring, audits and remediation.
             

Similar Jobs you may be interested in ..