Job Description :
Title: Level 2 Support / User Support Engineer

Location: Andover, MA

Duration: 6 months+

Start Date: ASAP

Rate: DOE

Required Experience/Skills:

- At least 5 years overall IT experience

nbsp;2+ years of experience working as Technical support Engineer

nbsp;Hands on experience working with & debugging Web applications in Windows environments, across browsers (IE, Chrome, Edge, Firefox, Safari (iOS

nbsp;Ability to diagnose and troubleshoot technical issues in windows environment, good problem solving skills.

nbsp; Familiarity with remote desktop applications / remote desktop support.

nbsp;Experience working with ticketing tools.

nbsp;Good documentation skills.