Job Description :
VDart We are a Global Information Technology Services & Workforce Solutions firm headquartered out of Atlanta, GA with presence in US, Canada, MX, UK, Belgium, Japan & India. Founded in 2007, Our team of over 2550+ professionals continually create impact for our customers worldwide in solving complex technology challenges with cutting edge technologies. We specialize in providing the Fortune 1000 companies, niche hard to find skills in technologies including Social, Mobile, Big Data Analytics, Data Sciences, Cyber Security, IoT, Cloud, Machine Learning, and Artificial Intelligence. With delivery centers in the UK, Mexico, Canada, and India, we provide global workforce solutions to our customers covering EMEA, APAC & Americas. VDart is an award-winning organization recognized by Inc 5000 Hall of Fame; Atlanta Business Chronicle*s Fastest Growing Companies; NMSDC*s National Supplier of the Year; Ernst & Young*s Regional Entrepreneur of the Year and more. Title: L2 Technology Support (Day one Onsite) Location: Georgetown, KY Hire Type: Contract-to-hire. Skills: Desktop/Laptop troubleshooting, OS, Application, Hardware, Network connectivity, Physical repair of desktops/Laptops, Switch management. Qualifications Required: Strong customer service skills (phone, chat, email are all required) MUST make daily contact via phone with customers and follow up with chat and email. Desktop / Laptop Troubleshooting skills (OS, Application, Hardware) Network connectivity troubleshooting Incident and Request Management experience / Ownership Physical repair of desktops, laptops, printers, wireless devices, handheld radios Knowledge of SCCM. Process Oriented with exposure to Process Improvement. Must understand and meet Service Level Agreements (SLA) Communication (Written and Verbal) - Must have the ability to convey technical issues to non-technical customers. Willingness to adapt to rapid changes - must be flexible. Switch management (configuration, troubleshooting, and triage) Experience working in a large enterprise environment. Experience with ticketing systems and tools High school completion is a must. Willing to work in shifts. Skills: Configuration and maintenance of switches, routers, AP Knowledge of storage and backup systems Server patching, file management, configuration, shared drive management Basic datacenter experience (power systems, temperature controls, rack/stack, cabling) Ability to respond to and manage SCOM and Sitescan alerts and alarms Hardware replacement of network and server equipment. Physical Requirements: Must be able to lift 50 lbs. Must be able to lift equipment for 'rack and stack' services (server, router, switch, UPS devices, etc Must be able to assist with team lifts of up to 90 lbs. Ability to walk long distances within warehouses or manufacturing facilities Will often work in dirty, dusty, hot or cold (beyond average room temperature) environments. Ability to climb stairs, ladders and/or use scissor lifts and safety harnesses. Some services may require periods on hand and knees to install equipment (under desks, inside small spaces, etc Key skills: "Desktop" "Laptop" "troubleshooting" "OS" "Hardware" "Network" "Physical repair" "Switch management" "customer service" "Phone" "Chat" "email" "Desktop" "Laptop" "troubleshooting" "OS" "Hardware" "Network" "Physical repair" "Switch management" "customer service" "Phone" "Chat" "email" "Desktop" "Laptop" "troubleshooting" "OS" "Hardware" "Network" "Physical repair" "Switch management" "customer service" "Phone" "Chat" "email" If your skills match our requirements, click here to Apply - . Be sure to reference the job number and title in the subject line. Referral Program: Ask our recruiting team about how you can be a part of our referral program. If you refer a candidate with this background and if the candidate accepts the role our team pays a generous referral. We are keen on networking and establishing a long-term, mutually beneficial partnership with you. We are Equal Employment Opportunity Employer. VDart Inc Alpharetta, GA Follow us on Twitter for the hottest positions: @VDart_Jobs Follow us on Twitter: @vdartinc
             

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