L1 Service Desk Analyst

Cary, NC Cary NC 27519

Date : Mar-07-24

L1 Service Desk Analyst

Cary, NC

Mar-07-24

Work Authorization

US Citizen
GC
H1B
GC EAD

Preferred Employment

Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire

Job Details

Experience

:

Junior

Rate/Salary ($)

:

BASED ON EXPERIENCE

Duration

:

3 Months

Sp. Area

:

Project, Product Management, Dev Ops

Sp. Skills

:

x-Other

Consulting / Contract

Required Skills :

Powerpoint, Windows XP, Word

Preferred Skills :

Domain :

Work Authorization

US Citizen
GC
GC EAD
H1B

Preferred Employment

Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire

Job Details

Experience

:

Junior

Rate/Salary ($)

:

BASED ON EXPERIENCE

Duration

:

3 Months

Sp. Area

:

Project, Product Management, Dev Ops

Sp. Skills

:

x-Other

Consulting / Contract

Required Skills :

Powerpoint, Windows XP, Word

Preferred Skills :

Domain :

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tanishasystems
Boston, MA
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Job Description :

Job Description

3-4 yrs of University education post High school (B.Sc. or Diploma)
1-2 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks.
Phone support experience is mandatory
Technical helpdesk or technical call center experience is necessary.
Disciplined, systematic problem-solving skills required.
Hands-on work experience with the following:
- Windows Operating systems - Windows XP/ 7 /10
Remote desktop connectivity applications
MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook/Exchange
MS Outlook:
- Configuring the MS Outlook - via Exchange or POP
- Making Calendar entries - setting up meetings
- Sharing of calendar address book and contacts.
- Making pst files, signatures, enabling - spell check options, read receipt, recall a sent email.
- Setting up Rules in MS outlook

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