Job Description :
Role: L1/L2 Support
Location: St. Louis, MO.
Hiring mode: Contractual through implementation partner
Duration: Long term
Experience: 5+ yrs
BR/H on C2C: $45-47
Interview mode: Video
Environment: Tivoli, UNIX (AIX), UNIX Shell Scripts, Experience in TOAD to run SQL queries
Process: ITSM support Process ( support requests, CR implementations)
Hands on experience with Unix utilities/Batch Programs/Unix Commands. Good knowledge of SQL
Responsibilities -
1. Assist with troubleshooting and issue resolution relating to Batch Jobs (ETL Processing)
2. Champion and promote service improvements on an ongoing basis to continually improve the quality of services delivered and customer satisfaction
3. Handle and coordinate CR implementations, hot fix & maintenance releases
4. Coordination of work activities involving Development Team, Unix Administrators, DBA’s, Local and Global Technology teams
5. Develop, implement and/or improve the application production support knowledge management repository(s) to ensure all are documented, process & procedures are clear and periodic reviews are conducted
6. Provide support to the business during day-to-day activities and ad-hoc requests
If interested share resume, visa status & validity at neha AT sierrssoln DOT com

Client : Confidential