Job Description :
VDart We are a Global Information Technology Services & Workforce Solutions firm headquartered out of Atlanta, GA with presence in US, Canada, MX, UK, Belgium, Japan & India. Founded in 2007, Our team of over 2550+ professionals continually create impact for our customers worldwide in solving complex technology challenges with cutting edge technologies. We specialize in providing the Fortune 1000 companies, niche hard to find skills in technologies including Social, Mobile, Big Data Analytics, Data Sciences, Cyber Security, IoT, Cloud, Machine Learning, and Artificial Intelligence. With delivery centers in the UK, Mexico, Canada, and India, we provide global workforce solutions to our customers covering EMEA, APAC & Americas. VDart is an award-winning organization recognized by Inc 5000 Hall of Fame; Atlanta Business Chronicle*s Fastest Growing Companies; NMSDC*s National Supplier of the Year; Ernst & Young*s Regional Entrepreneur of the Year and more Title: L1 Helpdesk Location: Plano, TX Duration: Fulltime Job Description: Act as a single point of contact for phone calls, emails, chat and tickets from end users regarding IT issues and queries Receiving, logging and managing calls from end users via telephone, email and chat Password reset & Account unlock (AD and other applications) Active Directory account management MS office application issues Remote Desktop Management MS Outlook issues (profile creation, PST, permissions, calendar sharing, delegation) Creation/Access Management of Network Drives and Shared Folders Browser trouble shooting Wireless troubleshooting Operating System Troubleshooting Strong knowledge of Microsoft based operating systems with emphasis on Windows 7,10 and Office 2010, 2013, 2016,365 Installation and Troubleshooting of approved software Printers - Troubleshooting & Printer Access Basic L1 Laptop & Desktop Troubleshooting VPN troubleshooting BYOD and Mobile device support if your skills match our requirements, please send your resume to for immediate consideration. Please be assured that your resume will be reviewed and you will be contacted if there is an interest in your background and experience. Referral Program: Ask our recruiting team about how you can be a part of our referral program. If you refer a candidate with the desired qualifications and your candidate accepts the role, you can earn a generous referral fee. We want to hire the best talent available and are committed to building great teams and partnerships. We are Equal Employment Opportunity Employer. VDart Inc Alpharetta, GA Follow us on Twitter for the hottest positions: @VDart_Jobs Follow us on Twitter: @vdartinc