Job Description :
Engage with customers with strong customer focus.
Strong SAP HCM & Success Factors know how on LMS dataflow architecture, Bizx platforms, SFTP and Connectors.
Deliver clear, concise presentations and present complex information for quarterly releases.
Analyze configurations, application and system log files to determine the cause of issue.
Work closely with peers globally to ensure issue resolution in line with SLAs.
Maintain accountability for an issue until the same is resolved.
Provide quick solution for already known & documented issues.
Logically work through problems to determine their cause and how they can be resolved.
Provide consulting for customers on procedural issues and queries.
Delivery of valuable content for Support Knowledge Base.
Give an accurate daily handover of all business-critical occurrences to peers in other locations across the globe.
Participate in weekend support coverage as per roster planned.
High attention to detail in identifying root-cause.
Ability to understand customer’s business process.
knowledge to anticipate best mode of resolution.
Strong analytical & logical skills, problem resolution, analysis and documentation skills.
Strong team player; enjoys working with international teams.

Outstanding ability to manage & prioritize own workload/tasks.
Excellent communication, collaboration skills.
Ability to work with high sense of urgency and willingness to commit the additional time and effort on high impact issues.
Experience with online communications. Ability to drill down into technical issues and solve complex and detailed problems
Excellent English communication - writing and speaking skills.
Actively involved in the preparation, conception, realization, and Go Live
Demonstrate the ability to plan, run, and manage blueprint workshops/meetings
Assisting in defining the scope of a project/opportunities, estimating efforts and project timelines

Minimum of 8 years of experience in a full cycle implementation as well as in support projects.
Minimum of 8 years designing and configuring SAP HR and SF modules
Ability to multitask and manage multiple deliverables and projects at the same time
Ability to understand business processes from a customer perspective
Ability to work in a team environment, effectively interacting with others
Must be results oriented, and demonstrate a can-do attitude – adaptability, flexibility and resourcefulness