Job Description :
Greetings from Avtech Solutions Inc, Role: Genesys Support, 6-8yrs Remote Opportunity Contract [Genesys Call Routing, Avaya, Support, Troubleshooting] Top must-have skills / Candidate Requirements: Genesys Call Routing Experience with Avaya Aura platform Troubleshooting Experience Set up and configuration experience Ability to brainstorm and communicate technology ideas and issues to technical and business teams Requires excellent communication skills, analytical ability, strong judgment and management skills, and the ability to work effectively with IT and Business management up to C-level. SME level knowledge of Genesys call center applications and advance level of Voice and Multi-Channel routing using Composer with extensive knowledge of SCXML for Genesys Orchestration Server and Rules Engine. Experience supporting the following: Genesys Framework 8.5, Genesys Administrator/Extensions 8.5 for administrating applications, agents, voice announcements and routing objects Genesys inbound Voice (SIP 8.1) with Genesys TServer supporting Avaya TSAPI based Agents Genesys Reporting via Genesy Pulse and ICON/InfoMart 8.5 for delivery of data to Genesys Interative Insights & Custom Web applications Genesys Routing built within Composer using Orchestration servers/URS and Genesys Rules Engine Genesys Platform SDK including TLIB, Configuration and Statistic including creating custom statistics for delivery of data to internal Genesys application and external destinations. Gplus Adapter for Aspect WFM 6.x Genesys Mobile Services integrated with Inbound Voice Routing and Mobile applications for Callback functionality Knowledge of voice networks including switching, messaging, signaling, call routing strategies, CTI, and T-server operation. Experience with Avaya Session and Communication Managers. Support integration with Avaya Experience Portal for Self Service Understand business requirements and be able to design the logic of routing application taking into consideration all the needs including reporting Strong Troubleshooting Capabilities at Tier 3 level or beyond Must have experience with Linux/Unix OS Must have working knowledge of Oracle DBs Should have familiarity with SIP media gateways and Oracle Session Border Controllers. Regards, Rahul S | AVTECH Solutions Inc. Phone EXT 502 Email: LinkedIn: /