Job Description :
Hi, This is Sarath Avtech solution Inc, Hope you are doing great! Please review the following job description and let me know if you are available and willing to apply Role Title: ServiceNow BA Location: Rancho Cordova, CA Duration: Long Term Contract Client: CTS/ CENTENE Job Description: Experience in managing ITIL driven business environment With hands on experience in managing Major incidents Initial Ongoing communication via SMS text and email notification processes Lead incident management team to be able to triage multiple severity issues at a given time Engages technology teams to troubleshoot Remediate major incidents Provide regular reportupdate to leadership on major incidents Identify critical changes which might impact the environment Identify ways of minimising impact Engage Business Continuity team when business coordination is necessary for staff relocation Notification Be a source of reliable input to problem management team for effective resolution of problems in the environment Provides a managed level of service at agreed SLA to all users Forecasts Thanks & Regards, Sarath | IT Recruiter AVTECH Solutions Inc Phone-Ext(509 Email: Web: