Job Description :
TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years.

TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies.
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Job Title:  Technical Support Associate Analyst

Location: Byfield, MA; St Mary''s, GA; North Burlington, NJ


Duties: Contributes to the IT Support job family in a support capacity. Helps configure, install, maintain and upgrade computer systems hardware and software. Performs a broader set of tasks to provide operational support for the organization''s information systems and peripheral equipment such as application servers, database servers, web servers, desktops, printers and storage devices. May assist in designing, developing, testing, debugging and implementing operating systems components, software tools, and utilities required for the operation, maintenance, and control of computer systems. Completes output (documents, analyses, product) in specific work area to appropriate time and quality targets. Works under own initiative, prioritizes own work, and meets agreed timescales. Work is subject to frequent review by more experienced professionals in Technical Support.


General knowledge of Microsoft Operating systems, especially Windows 10 and Microsoft Office

General knowledge of Apple computers and operating systems.

General knowledge of networking switches and data networks.

General knowledge of IP telecommunications systems.

General knowledge of Audio-Visual Systems

Knowledge and Abilities:

Good communications skills

Previous customer service experience preferred

Ability to prioritize and handle multiple tasks.

Possess in-depth knowledge of the tools and processes required by the role.

Functions in complex environments with minimal direction.

Solid individual performance while partnering with others.

Works well through self-directed effort.

Shares knowledge in area of expertise.

May serve as a technical subject matter expert.

May provide technical assistance to resolve operating issues.


1-3 Years PC/LAN Technical Experience

Continued enhancement of Technical Skills through continuing education/seminars and interaction with other IT disciplines.