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SoftSages Technology
Malvern, PA
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Job Description :
MUST HAVE ITIL CERTIFICATION REMOTE ROLEITIL CONSULTANT VIDEO INTERVIEW 18Months Ensure that the service level agreements are appropriate for the agreed level of service. This role will also work with the business partners and service partners to design custom level reporting where appropriate as well as validate, document and enforce OLA's. The primary measure of whether this purpose is being achieved is the level of customer satisfaction, user experience and added value activities Shawn Wood