Pyramid Consulting Inc.
Alpharetta, GA
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Job Description :
Immediate need for a talented Journeyman IT Operations – Technical Support with experience in the industry.This is a 06+ Months Contract opportunity with long-term potential and is located in Irvine,CA(Remote). Please review the job description below. 
Job ID:  23-24401
Pay Range: $30 - $32/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Requirements and Technology Experience: 
  • Seasoned individual contributor working as a technical support subject matter expert.
  • Responsible for the monitoring, troubleshooting, and maintenance of all IT solutions at supported Offices, facilities, as well as remote users.
  • Experience with network and server equipment with knowledge of network security, as well as assisting with server and network deployment experience.
  • Working knowledge of basic, intermediate, and advanced Desktop/Laptop troubleshooting and assisting with network and server issues
  • Analyze computer issues and quickly develop the best course of action.
  • Knowledge of Microsoft Suite and various productivity software
  • Assist onsite and remotely to support other facilities and associates within the US.
  • Works under limited supervision for routine situations.
  • Problems typically are not routine and require analysis to understand.
  • Makes minor adjustments to working methods.
  • Explains practices, procedures, and policies to reach agreements with others outside of the job area.
  • Provides technical support and collaborates with various IT functions to complete IT projects
  • Assist with UAT testing and troubleshooting post-change implementation
  • Proficient in the various competencies relevant to their job.
  • Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.
  • Ability to lift a minimum of 50 lbs.
  • Works independently within established procedures associated with the specific job function. Normally receives little instruction on daily work.
  • Determines methods and procedures for new assignments.
  • Two-year college degree or equivalent combination of education and experience.
  • 3 + years of experience in IT Operations or similar areas of technical support.
  • Substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
  • Basic network and server knowledge to assist in troubleshooting and repairs (replace bad disk drive, replace memory, restart server).
  • Experience with PC/Laptop repair and troubleshooting.
  • Experience with Active Directory for Windows servers.
Our client is a leading IT industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. 
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Client : Pyramid Consulting, Inc
             

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