Job Description :



My name is Vishal and I'm a Recruiter at iTech Solutions, Inc., an Information Technology and Professional Services Consulting and Staffing company. I am contacting you because you are an experienced professional who appears to be interested in investigating the current job market and job opportunities. We currently have an opportunity with one of our direct clients that you might be interested in.
Title: Technical Support Associate - Contract to Hire - Must Be Local - Chaska, MN
Location: Chaska, MN
Expected Duration: 05 Months Position
Job Description:
Technical Support Associate - Contract to Hire
Monday - Friday start at 7:00 AM or 8:00 AM - 8 hour shift
The Technical Support Associate is responsible for supporting all Company field-based activities including providing support to our vendor partner technicians which requires troubleshooting and issue resolution. This position is designated to provide second level support for selected Company projects. This position also involves data entry for status and reporting information.
Project Support Activities including developing a thorough understanding of the project's Statement of Work (SOW); collecting required project data and information; providing general technical support to ongoing field service activities; working directly with field teams to troubleshoot and resolve site specific technical situations; escalating issues to assigned resources as needed; value selling of Company products/services; and may perform technician "check-in” and "check-out” interviews as needed.
Positive Communication including utilizing Company's systems and tools to effectively communicate status of project activities; maintaining positive and effective working relationships with Company's network of vendor partners; participating in internal project meetings; maintaining positive working relationships with internal departments including providing overall feedback to the project management teams; and making recommendations for continued process improvement.
Qualifications and Experience Required:

  • Minimum 3 to 4 years relevant business experience
  • Some College or Technical School preferred or equivalent related experience
  • Overall experience working in LAN / WAN environments
  • Prefer prior experience or familiarity with customer service ticketing systems
  • Experience involving low voltage services (physical layer, equipment installation and high voltage electrical services)
  • Proven technical troubleshooting skills
  • Proficiency in the Microsoft Suite tools
  • Excellent communication and customer service skills
  • Ability to listen and accurately track and collect information
  • Enthusiastic with exceptional organizational skills
  • Any relevant certifications a definite plus


Vishal Patole

iTech Solutions Inc.

Client : Bailiwick Data Systems


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