Job Description :
Hi,

Greetings from Xiartech!

I tried to reach you out for the below position. Please have look over the JD and share me a copy of your resume.


Job Title – Workforce Management Analyst
Location- Seattle, WA
Duration – Contract (6+ Months)


Job Description:
Responsibilities
Develop and execute forecasting and demand planning models
Execute real-time management processes
Maintain and run daily/weekly scheduling tasks
Gain consensus with key customer stakeholders
Measure the results of executed strategies to determine their efficacy
Drive cross-functional opportunities for adoption improvement
Deliver adoption-related insights and readouts of specific customer outcomes
Propel execution of “Success Plan” and associated customer interactions
Identify customer resource requirements and dependencies and address gaps
Collaborate and communicate with our Operations partners to ensure alignment on plans
Preferred Qualifications
Experience with WFM platforms such as Aspect, Calabrio, and Genesis
Ability to interact with and influence all levels from ICs to executives
Excellent at articulating vision and planning execution of projects
Basic Qualifications
BA/BS degree or equivalent work experience
5 years of WFM experience
Proficient written and verbal communication skills
Strong Excel based analytical skills


Regards,
Mukesh Kumar
Technical Recruiter

Xiartech, Inc.
4191 Innslake Dr. Suite 211, Glen Allen, VA 23060
Tel x 325 cell
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Client : HCL