We are seeking a highly experienced Jira Technical Lead Engineer to oversee the design, customization, administration, and optimization of Jira environments across the organization. The ideal candidate will have extensive hands-on expertise with Atlassian tools and will take ownership of system architecture, integrations, workflow configuration, and process improvements. This role involves working closely with cross-functional teams, gathering requirements, managing upgrades, and ensuring Jira supports business needs efficiently.
-
Lead Jira system strategy, architecture, design, implementation, and ongoing administration.
-
Configure and customize Jira projects, workflows, permissions, fields, screens, dashboards, and reports.
-
Integrate Jira with third-party applications such as Confluence, Bitbucket, Git, CI/CD tools, and enterprise systems.
-
Manage user permissions, security policies, backups, performance tuning, and maintenance activities.
-
Partner with stakeholders to translate project requirements into scalable Jira solutions.
-
Develop automated processes, scripts, and plugins using Jira APIs, ScriptRunner, Groovy, and automation tools.
-
Drive migrations, upgrades, platform consolidation, and version control.
-
Provide technical leadership, support, troubleshooting, and user training for Jira best practices.
-
Define governance frameworks, documentation standards, and usage guidelines.
-
Collaborate with development, IT security, QA, and operations teams to streamline workflows and processes.
-
12+ years of professional IT experience with at least 6+ years specializing in Jira administration and customization.
-
Strong experience with Jira Data Center or Cloud Enterprise environments.
-
Hands-on experience with Jira automation, ScriptRunner, Groovy scripting, REST API, and custom integrations.
-
Proficiency in Atlassian Confluence and related Atlassian products.
-
Strong understanding of Agile, Scrum, Kanban, and software development lifecycle methodologies.
-
Ability to gather requirements, design solutions, and lead technical implementations.
-
Experience migrating and upgrading Jira instances and optimizing performance.
-
Familiarity with databases (PostgreSQL, MySQL, or Oracle), Linux environment, and security standards.
-
Excellent problem-solving abilities, attention to detail, and communication skills.
-
Ability to collaborate with distributed teams and manage multiple priorities.