We are seeking an experienced Jira Solutions Specialist Lead Engineer with deep expertise in Atlassian Jira administration, customization, integration, and process optimization. The ideal candidate will lead enterprise-level Jira implementations and enhancements, ensuring the platform effectively supports agile project delivery, workflow automation, and cross-team collaboration. This role involves designing scalable solutions, managing complex configurations, integrating Jira with other enterprise systems, and providing technical leadership for engineering and operations teams.
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Lead the design, architecture, configuration, and administration of Jira Software, Jira Service Management, Confluence, and related Atlassian tools.
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Analyze business and technical requirements to translate them into scalable Jira configurations, workflows, automation rules, and custom solutions.
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Configure custom screens, fields, dashboards, reports, permission schemes, and notification schemes.
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Develop and maintain custom Jira plugins, scripts, and automation using Groovy, Java, REST APIs, and ScriptRunner.
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Manage system integrations between Jira and enterprise tools such as GitHub, Jenkins, ServiceNow, Slack, and CI/CD pipelines.
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Perform Jira data migration, instance consolidation, upgrades, performance tuning, and capacity planning.
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Provide governance and best-practice guidance for Jira usage, development lifecycle workflows, and agile project management.
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Lead troubleshooting, incident response, and root-cause analysis related to Jira performance and configuration issues.
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Collaborate with engineering, product, operations, and leadership teams to enhance workflow efficiency and reporting visibility.
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Train and mentor Jira administrators, technical teams, and business stakeholders.
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Maintain platform security, compliance, backups, and documentation.
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12+ years of overall IT experience with extensive hands-on expertise in Jira administration and Atlassian platform engineering.
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Proven track record in configuring, customizing, and scaling Jira for large enterprise environments.
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Strong experience with ScriptRunner, Groovy scripting, REST APIs, automation, and plugin development.
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Experience designing and supporting complex workflows, project configurations, and integration solutions.
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Solid understanding of Agile, Scrum, SAFe, ITSM, and DevOps methodologies.
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Experience with Confluence administration and knowledge base configuration.
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Strong analytical, problem-solving, and technical leadership skills.
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Excellent communication, documentation, and cross-functional collaboration capabilities.
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Atlassian certifications such as ACP-610, ACP-620, ACP-120, or equivalent experience.
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Experience working with Jira Cloud migrations and Atlassian Cloud-to-Cloud or Server-to-Cloud transitions.
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Knowledge of Linux/Windows server administration and database systems (PostgreSQL, MySQL, SQL Server).
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Experience with CI/CD tools such as Jenkins, Bamboo, or GitLab.
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Familiarity with ServiceNow, AWS, Azure, or other enterprise integration platforms.
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Ability to support reporting using Jira dashboards, eazyBI, or Power BI.