Role: –Jira Cloud Administrator
Bill Rate: $78/hour C2C
Location: New York,NY
Duration: 12+ months/ long-term
Interview Criteria: Telephonic + Zoom
Direct Client Requirement
Role Overview
As a Jira Cloud Administrator Contractor, you will play a key role in supporting Amex s
enterprise Agile tooling ecosystem. You will configure and optimize Jira Cloud to meet the
needs of diverse Agile teams across technology, product, and business functions. This role is
ideal for a hands-on Jira expert who understands large-scale governance, enterprise security, and
complex workflow design in a regulated environment.
Key Responsibilities
- Administer and configure Jira Cloud (Software and Service Management) and
- Confluence Cloud environments for multiple lines of business.
- Partner with Product Owners, Scrum Masters, Release Train Engineers and Software
- Engineers to implement Jira structures aligned with Amex s Scaled Agile Framework
- (SAFe) and enterprise Agile standards.
- Design and maintain custom workflows, screens, schemes, fields, filters, and
- dashboards that enable effective portfolio and team-level tracking.
- Manage user access, roles, and permissions through Atlassian Access and SSO
- integrations with Amex identity platforms.
- Implement and maintain automation rules and integrations (e.g., with Slack, GitHub,
- and ServiceNow).
- Support governance and compliance by ensuring configurations align with Amex
- security and audit standards.
- Provide technical support and Tier 2/3 troubleshooting for Jira Cloud and Confluence
- Cloud users.
- Develop documentation, training materials, and best practices to promote consistent
- usage across business units.
- Participate in Atlassian Cloud upgrades, testing, and change management processes
- in coordination with Enterprise Technology teams.
Required Qualifications
- 3 5+ years of experience as a Jira Administrator (including Jira Cloud) in a large enterprise environment.
- Strong understanding of Agile, Scrum, and SAFe frameworks.
- Proficient in JQL, workflow automation, and project configuration.
- Hands-on experience with Atlassian Cloud administration, including user management, permission schemes, and global settings.
- Experience managing large-scale user bases (5,000+ users preferred).
- Excellent stakeholder communication and documentation skills.
- Experience in governed or regulated environments (e.g., financial services, banking, or
- fintech).
Preferred Qualifications
- Atlassian certifications such as ACP-120 (Jira Administration for Cloud) or ACP-620 (Managing Jira Projects in Cloud).
- Familiarity with ScriptRunner, Automation for Jira, and Jira Service Management.
- Experience integrating Jira Cloud with data analytics and reporting tools (e.g., PowerBI, Tableau).
- Knowledge of Atlassian REST APIs or scripting (Python, Groovy, or JavaScript).
- Exposure to Change Management, IIQ, and enterprise security compliance practices.
Note: If you are interested, please share your updated resume and suggest the best number & time to connect with you. If your resume is shortlisted, one of our IT Recruiter from my team will contact you as soon as possible
Srinivasa Reddy Kandi
Client Delivery Manager
Valiant Technologies LLC
Equal Opportunity Employer:
We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law