Job Description :
As the Jira System Administrator, you will be the technical owner of Jira at Dropbox. Jira is a core application used by IT and other teams at Dropbox. You will responsible for ensuring that Jira is running and performing optimally at all times. You will be a key partner and SME working with the PMO and Business Applications team to align Jira to our SDLC and best practices for running Agile. You will also be working with various users of the system on front-end configurations and support. You are naturally curiosity and like to solve problems. You are customer-centric.


In this role, you will:

Be the technical System Administrator and Subject Matter Expert (SME) for Jira
Manage system performance, network connectivity and maintain operability
Day to day systems administration including performance tuning and ensuring proper scaling to match usage growth.
Troubleshoot and resolve issues
Plan and execute migrations and version upgrades
Design and implement workflows and system configurations
Evaluate, make recommendations and manage various plugins and APIs
Work with endusers on front-end configuration
Work with internal business applications teams
Align with the PMO on processes and standards
Maintain other systems

3-5+ years as a Jira System Administrator
Experience supporting the system architecture of server and/or data center instances of Jira
Experience working in IT Operations with typical system administration responsibilities related to networking, databases and user directories
Experience using JIRA Rest API for viewing, editing, creating tickets
Ability to create/modify scripts using Script Runner (groovy) or python
Strong knowledge of Linux
Understanding of the JIRA database architecture and experience with relational DB principles
Experience managing dev/test/prod environments
Experience performing Level 2 and Level 3 support functions
Excellent communication skills and experience in supporting technical and non-technical staff.
Solid understanding of Agile principles project management methodologies

Degree from an accredited college or university in computer science or equivalent
Must Haves:

Previous experience as a Jira System Administrator
Technical experience managing a Jira Server instance
Knowledge of systems and databases
Experience with infrastructure
Nice to Haves:

ACP-100 certification
ACP-500 certification