Experience in L2|L3 support and enhancement on applications based on JavaKnowledge on Servicenow -CMDBKnowledge of ITSM processes e.g., Incident Management, Problem Management,Able to provide best practice for Support processesAble to take transition from incumbent vendorAble to document technical architecture and IntegrationAble to coordinate with different IT groups to resolve L2|L3 issuesKnowledge on Java Tech stackAble to plan different Maintenance-Adaptive, Perrfective, Corrective & PreventiveAble to drive solution on System Restoration calls and co-ordinate with different teamsAwareness of cloud conceptsKnowledge on different Integration patternsKnowledge on Monitoring tools e.g., New Relic, WhatsUPGold and understand how monitoring tools fit in IT landscapeAbility to identify Automation opportunities and implementExperience working in Onsite|Offshore modelCan lead offshore team for the required deliverables