Job Description :

Job Description:

  • ( 8+ years of experience in production support ). Knowledge of core java a plus.
  • Troubleshoot, diagnose, analyze and fix the production issues via ticket in given SLA
  • Work with Technology managers and assess with various projects related effort.
  • Participate in leadership meetings to discuss projects issue progress for the team.
  • Coordinate with multiple teams in order to meet the technical challenges
  • Utilize troubleshooting experience, help solve deep technical application and/or system level issues
  • Communicate clearly and effectively with executives and customer alike during and post incident activities 
  • Drive the Root Cause Analysis(RCA) process to prevent repeat issues and ensure high service quality
  • Work in a team environment to handle the day-to-day needs of the Support/Engineering organization.
  • Experience in tools like SPLUNK , WinSCP, Putty to explore logs ,
  • Experience on tools like Dynatrace / AppDynamics to monitor server health and track user activities.
  • Experience in tools Confluence to save Project Plan, Change request , On-call schedule and routine item for production support.
  • Experience in tools like Toad , MySQL to prepare and execute database scripts and also to investigate user data at backend. 
  • Participate in a rotating on-call support schedule; Multi-task and maintain focus on achieving internal and external SLA’s
  • Focus on delivering results in terms of solving customer issues by priority


Production Deployment responsibilities :

  • Prepare deployment gameplay and walkthrough it with all stakeholders ,
  • Coordinate with all groups involved in production deployment activities,
  • Send all timely updates to all stakeholder,
  • Communicate with QA and get their signify after every release,
  • Address any issue hiccups in respective area wherever necessary.

Similar Jobs you may be interested in ..