Job Description :
Position : CMDB Architect
Client Location : Louisville, KY (Currently remote & relocation will be required post covid)
Duration : 12+ Months Contract

Please note - USC/Green Card candidates are preferred…

Job Description:

Summary: The ServiceNow CMDB Consultant will represent a specific technical domain in the IT organization (e.g.: applications, database, server, network, etc and understand how the CI Data Owners for that domain use their CI data. The successful candidate will have Business Analyst and Project Mgt. skills and have Software Development Life Cycle (SDLC) experience.

Qualifications
4 years’ ServiceNow experience with a focus on IT Service Management (ITSM)
2 years’ experience with the ServiceNow CMDB and how it supports other ITSM processes (e.g.: Incident, Problem, Change, and Asset Mgt
Able to influence and convince their peers to support and comply with the Configuration Management process
Experience working with stakeholders to understand, document, and prioritize requirements for process and ServiceNow enhancements
Experience creating, managing, and prioritizing enhancement development stories with business requirements, acceptance criteria, and Requirements Traceability Matrices (RTM) and working with stakeholders to complete User Acceptance Testing (UAT), deployment and production verification.
Experience defining and documenting governance processes and procedures and ensuring that the processes are followed
Experience creating CI Data Health reports and working with CI Data Owners to identify and resolve CI data gaps to maintain CI data accuracy
Experience working with CI Data Owners to define, document, and implement CI Data audits
Demonstrated ability to prioritize and manage competing demands and tasks
Self-starter who takes the initiative to accomplish goals and objectives
Ability to think and act independently, taking the initiative to create solutions to solve challenges
Excellent verbal and written communication skills
ITIL v3 Foundation Level Certification or later