Position: Java Developer with Production Support Experience
Location: Charlotte, NC
Job Description:
· 8+ years of experience in production support ). Knowledge of core java a plus.
· Troubleshoot, diagnose, analyze and fix the production issues via ticket in given SLA
· Work with Technology managers and assess with various projects related effort.
· Participate in leadership meetings to discuss projects issue progress for the team.
· Coordinate with multiple teams in order to meet the technical challenges
· Utilize troubleshooting experience, help solve deep technical application and/or system level issues
· Communicate clearly and effectively with executives and customer alike during and post incident activities
· Drive the Root Cause Analysis(RCA) process to prevent repeat issues and ensure high service quality
· Work in a team environment to handle the day-to-day needs of the Support/Engineering organization.
· Experience in tools like SPLUNK , WinSCP, Putty to explore logs ,
· Experience on tools like Dynatrace / AppDynamics to monitor server health and track user activities.
· Experience in tools Confluence to save Project Plan, Change request , On-call schedule and routine item for production support.
· Experience in tools like Toad , MySQL to prepare and execute database scripts and also to investigate user data at backend.
· Participate in a rotating on-call support schedule; Multi-task and maintain focus on achieving internal and external SLA’s
· Focus on delivering results in terms of solving customer issues by priority
Production Deployment responsibilities :
· Prepare deployment gameplay and walkthrough it with all stakeholders ,
· Coordinate with all groups involved in production deployment activities,
· Send all timely updates to all stakeholder,
· Communicate with QA and get their signify after every release,
· Address any issue hiccups in respective area wherever necessary.