Job Description :

Position:  Java Developer with Production Support Experience

Location: Charlotte, NC


Job Description: 

·        8+ years of experience in production support ). Knowledge of core java a plus.

·        Troubleshoot, diagnose, analyze and fix the production issues via ticket in given SLA

·        Work with Technology managers and assess with various projects related effort.

·        Participate in leadership meetings to discuss projects issue progress for the team.

·        Coordinate with multiple teams in order to meet the technical challenges

·        Utilize troubleshooting experience, help solve deep technical application and/or system level issues

·        Communicate clearly and effectively with executives and customer alike during and post incident activities 

·        Drive the Root Cause Analysis(RCA) process to prevent repeat issues and ensure high service quality

·        Work in a team environment to handle the day-to-day needs of the Support/Engineering organization.

·        Experience in tools like SPLUNK , WinSCP, Putty to explore logs ,

·        Experience on tools like Dynatrace / AppDynamics to monitor server health and track user activities.

·        Experience in tools Confluence to save Project Plan, Change request , On-call schedule and routine item for production support.

·        Experience in tools like Toad , MySQL to prepare and execute database scripts and also to investigate user data at backend. 

·        Participate in a rotating on-call support schedule; Multi-task and maintain focus on achieving internal and external SLA’s

·        Focus on delivering results in terms of solving customer issues by priority


Production Deployment responsibilities :

·        Prepare deployment gameplay and walkthrough it with all stakeholders ,

·        Coordinate with all groups involved in production deployment activities,

·        Send all timely updates to all stakeholder,

·        Communicate with QA and get their signify after every release,

·        Address any issue hiccups in respective area wherever necessary.



Similar Jobs you may be interested in ..