Job Description :
VDart We are a Global Information Technology Services & Workforce Solutions firm headquartered out of Atlanta, GA with presence in US, Canada, MX, UK, Belgium, Japan & India. Founded in 2007, Our team of over 2550+ professionals continually create impact for our customers worldwide in solving complex technology challenges with cutting edge technologies. We specialize in providing the Fortune 1000 companies, niche hard to find skills in technologies including Social, Mobile, Big Data Analytics, Data Sciences, Cyber Security, IoT, Cloud, Machine Learning, and Artificial Intelligence. With delivery centers in the UK, Mexico, Canada, and India, we provide global workforce solutions to our customers covering EMEA, APAC & Americas. VDart is an award-winning organization recognized by Inc 5000 Hall of Fame; Atlanta Business Chronicle*s Fastest Growing Companies; NMSDC*s National Supplier of the Year; Ernst & Young*s Regional Entrepreneur of the Year and more. Job Title: IVR (Interactive Voice Response) Specialist Location: San Antonio, TX Duration: Long Term Contract Required Skills 7+ years of intensive experience in call center applications specifically CTI, Centurylink/Avaya IVR, call routing and integration with CRM Systems Experience with in Contact, Genesys, Avaya, Five9, Amazon Connect, Cisco or other any SaaS contact centre application vendors is highly desired Conduct workshops to gather requirements for call flows, define route points, define Queue management Experience supporting or implementing a contact centre application including knowledge of call flow, CTI integration, reporting and work force management Familiarity with VoIP, related protocols, and standards and Experience with on-premises contact centers, ACD SIP services / VoIP experience to include troubleshooting is a plus Strong knowledge on Omni channel & Digital eservices (Email, Chat, SMS) API integrations and Web service experience Experience with coding languages such as JavaScript, Python, Java, C++ Key Skills : Centurylink/Avaya Referral Program: Ask our recruiting team about how you can be a part of our referral program. If you refer a candidate with the desired qualifications and your candidate accepts the role, you can earn a generous referral fee. We want to hire the best talent available and are committed to building great teams and partnerships. We are Equal Employment Opportunity Employer. VDart Inc Alpharetta, GA Click here to Apply Follow us on Twitter for the hottest positions: @VDart_Jobs Follow us on Twitter: @vdartinc