Job Description :

IVR Developer with Dialog Flow

Key Responsibilities:

  • Design, develop, and deploy IVR systems integrated with Dialogflow and GCP
  • Build and maintain XA-based solutions for availability and scale
  • Collaborate with UX/product/engineering teams to define user flows
  • Optimize IVR/NLP workflows and troubleshoot technical issues
  • Ensure system reliability, security, and cloud compliance
  • Document designs and participate across SDLC (Agile)

Must-Have Qualifications:

  • 7+ years of experience in IVR/XA systems
  • Strong hands-on expertise with Dialogflow and Google Cloud (GCP)
  • Proficient in Python, Java, or Node.js
  • Experience with REST APIs, microservices, CI/CD, and NoSQL/SQL DBs
  • Excellent communication and problem-solving skills
  • Experience with AWS or Azure
  • Telephony protocols (SIP, WebRTC), Twilio, Genesys
  • CI/CD, DevOps, or ML/NLP for Conversational AI
             

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