Job Description :

IVR Developer

Location: Remote (New York, NY)

Duration: 12 Months

Video Interview

 

This positionwill be focused on migrating applications to our customers Cloud IVR Platform.

Responsibilities/JobDuties/Job Description/Qualifications:

  • Minimum of five years plus of application systems hands-on development and deployment experience
  • Demonstrate strong software architecture skills in both an object-oriented and procedural environment and a working knowledge of design patterns.
  • Analyze business requirements and design end-to-end solutions, develop functional requirement and implementation plans, identify solution risks and develop mitigation solution plans.
  • Develop IVR system design from requirements, software coding and development, experience in deployment, testing and integration support for IVR platform like - Genesys, Verint, Cisco and other third party platforms in the market.
  • Proven experience in areas such as IVA, Bot, AI, and Machine Learning as it relates to contact center
  • Experience working with Genesys on-prem and Genesys Cloud platforms
  • Experience with Genesys Designer and Genesys Composer
  • Prior experience migrating IVR applications to the cloud
  • Expert in writing code and design in common programming languages such as VXML, C/ C , Java, .NET, J2EE, JSP and database technologies in support of call center applications.
  • Experience in Speech recognition application software, VXML standards and other related technologies.
  • Proficient in migration of Call Center applications from legacy systems to new platforms and technologies.
  • Proficient in integration of Call Center environments with CRM, WFM, and other third party application platforms.
  • Highly self-motivated and directed
  • Excellent understanding of complete SDLC
  • Strong people skills and the ability to be resourceful, as well as to make concise, independent and defensible decisions in often high-pressure situations.
  • Assumes responsibility and accountability for successfully completing assignments; tasks and commitments; setting high standards of performance for self and others
  • Ability to develop solutions and design for both inbound and outbound call for multi contact center in a complex environment.

 

             

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