Job Description :
IT Service Desk Position Pay Rate $ 15/hr. – 1 year in duration – Canonsburg, PA (Pittsburgh area)

JD:

IT Service Desk Analyst

This is a role in the Information Technology organization, to provide operational day-to-day support for the operations of the company stakeholders.

Essential Job Functions

Provide day-to-day operational service and support

Take ownership of all customer interactions, utilize appropriate follow-through, and log all customer interactions.

Provide timely feedback to external and internal customers via phone, e-mail, or other form of communication.

Communicate direction/resolution at an appropriate technical and business level for the audience

Provide assistance and technical support for the resolution of problems, incidents, and issues.

Document problems and resolutions for future reference

Education/Certifications

High school diploma or equivalent

Bachelor’s degree or technical training in Computer Science, Information Systems Management or equivalent work
experience in a relative field

Experience/Minimum Requirements

Six (6) to (12) months of experience in computer systems, customer support or IT support

Experience with Windows 10, Active Directory, Office 365, VPN solutions, mobile devices with Microsoft Intune and
remote connection tools (Dameware, SCCM, etc

Experience with ServiceNow IT Service Management System a plus

Other Skills/Abilities

Experience in a technology support organization

Customer service experience

Call center experience

Focusing on Customers

Strong communication skills; both verbal and written

Strong ability to independently problem solve