Job Description :
Drive, status and deliver Infrastructure Release work streams in support of mid to large scale projects requiring direct management and coordination (i.e. data center migrations/modernizations, firmware upgrades, storage additions, etc as they transition into the Production Environment.
Plan, document and publish high-level release schedules for enterprise-wide stakeholders; track ongoing and upcoming Infrastructure projects and releases.
Coordinate internal and external deployment teams for complex multi-team Production migrations and publish deployment results to leadership team.
Own infrastructure releases as the effort transitions into the Production Environment, streamlining user experience and minimizing or mitigating potential downtime or service disruptions.
Open bridge/conference calls to facilitate deployments, acting as the owner of the change as it transitions into a live environment, enforcing the implementation plan and steps agreed upon by stakeholders.
Facilitate release-planning sessions between all teams involved in upcoming infrastructure and datacenter releases.
Identify process gaps and work with necessary teams to establish, build, and implement standard processes and procedures to drive operational efficiencies and stability (certificate installations, monthly patching, communications, ticket queues, etc
Understand customer needs and provide direction to ensure technical solutions are in line with business requirements and established commitments.
Support, Monitor and Control delivery of major operational initiatives by ensuring systems, processes and procedures are in place and closely followed. Document issues and lessons learned for each deployment and drive process improvement.
Handle tasks/projects independently and complete within given timelines.