Job Description :
Job Title: Infra Tech Support Practitioner ( Desktop management, Office 365 tenant) Location: DETROIT MI 48216 Duration: ShortTerm Employment: Contractual Rate: $Negotiable Primary Skills: Desktop Management LOCATION : Resource must be local. No visa restrictions Resource will need to be onsite with some remote work 10 percent o If the candidate is a good fit there is a good chance for extension. Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Desktop Support. Active Directory account creation and management Office365 tenant administration Hardware setup and new hire onboarding Troubleshoot networking and application issues Ability to support remotely Additional Job Details: What are "must-have" skills for this role? o Trouble shooting end users issues who are working remote o Cisco VPN extensive knowledge o Active Directory extensive knowledge o Office365 tenant administration Years of experience required for each skill? o Trouble shooting end users issues who are working remote L5 5 Years o Cisco VPN extensive knowledge L3 2 Years o Active Directory extensive knowledge L5 5 Years o Office365 tenant administration L2 1-2 years