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Information Technology - Senior Information Technology Support Specialist
Springfield, OR
Springfield
OR
97478
Date
: Jul-31-23
2023-07-31
2024-07-31
Information Technology - Senior Information Technology Support Specialist
Springfield, OR
Jul-31-23
Work Authorization
US Citizen
GC
H1B
GC EAD
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Junior
Rate/Salary ($)
:
BASED ON EXPERIENCE
Duration
:
3 Months
Sp. Area
:
Cloud, Salesforce, SaaS
Sp. Skills
:
ServiceNow
Consulting / Contract
CONTRACTOR
Required Skills
:
ServiceNow, ACTIVE DIRECTORY, Network, Security, Telecom
Preferred Skills
:
Domain
:
Work Authorization
US Citizen
GC
GC EAD
H1B
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Junior
Rate/Salary ($)
:
BASED ON EXPERIENCE
Duration
:
3 Months
Sp. Area
:
Cloud, Salesforce, SaaS
Sp. Skills
:
ServiceNow
Consulting / Contract
CONTRACTOR
Required Skills
:
ServiceNow, ACTIVE DIRECTORY, Network, Security, Telecom
Preferred Skills
:
Domain
:
Pyramid Consulting Inc.
Alpharetta, GA
Post Resume to
View Contact Details &
Apply for Job
Job Description
:
Immediate need for a talented
Senior
IT Technical Support Specialist
. This is a
06+ Months
Contract To Hire
opportunity with long-term potential and is located in
International Way, Springfield, OR
(Onsite)
. Please review the job description below and contact me ASAP if you are interested.
Job ID: 23-25498
Pay Range: $30-$35/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
Apply “Best in Class” customer service and troubleshooting skills to provide a resolution for end users.
Ability to communicate professionally with executives.
This is an onsite role supporting local and remote employees.
Install, diagnose, repair, maintain and upgrade all PC hardware and equipment to ensure optimal workstation performance.
Troubleshoot problem areas in a timely and accurate fashion and provide end-user assistance where required.
Provide walk-thru customer first service, interact with our end user base.
Maintain appropriate stockroom level by adhering to procurement and asset inventory process.
Train users and communicate on how to use technology equipment and provide process documentation providing excellent customer service.
Remotely Troubleshoot incidents using technical and investigative procedures to provide a resolution for end users.
Complete ticket logging/classification/categorization correctly and efficiently.
Follow up on outstanding incidents/requests to provide better customer satisfaction.
Demonstrate strong IT trouble shooting and technical skills related to end user computing (PCs, MACs, Smartphones, Windows, Microsoft apps etc.) and networking.
Provide hardware/software installation, configuration, and troubleshooting for workstations including PC, Mac, Tablets, MFDs, Printers, and other devices.
Provide support for conference room audio/video equipment, and act as boots-on-the-ground for Network and Telecom Teams.
Utilize Service Now ticketing system to respond to requests and incidents and provide thorough documentation for work performed.
Provide end-user training on device use and functionality, and use of IT portals for creating requests and inquiries.
Maintain physical asset management records and inventory and perform audits to verify accuracy.
Follow and adhere to all security related policies as it pertains to IT support, asset management procedures, and other areas.
Troubleshoot moderate to complex hardware/software issues.
Process warranty device claims for break/fix devices
Provide on-demand support at our customer facing Tech Centers utilizing company’s walk-up support model.
Key Requirements and Technology Experience:
3-5 years of deskside support
Executive-level customer support
AV support, MFD Printer support
Asset Management
SCCM, ServiceNow
O365,
Active Directory,
jamf
Cyberark
Software skills required : Windows.
Required certifications : Preferred: MCP, ITIL, A+
Education Requirement : High school degree.
Our client is a leading
Healthcare
Industry
and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply today for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#tel
Client :
Pyramid Consulting, Inc
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