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Incident Manager
Sunnyvale, CA
Sunnyvale
CA
94089
Date
: Feb-14-21
2021-02-14
2022-02-04
Incident Manager
Sunnyvale, CA
Feb-14-21
Work Authorization
US Citizen
GC
H1B
EAD (OPT/CPT/GC/H4)
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Midlevel
Rate/Salary ($)
:
Market
Duration
:
13 days
Sp. Area
:
Project, Product Management, Dev Ops
Sp. Skills
:
DevOps
Consulting / Contract
H1B Sponsorship Available
CONTRACTOR
Direct Client Requirement
Required Skills
:
Devops
Preferred Skills
:
Domain
:
IT/Software
Work Authorization
US Citizen
GC
EAD (OPT/CPT/GC/H4)
H1B
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Midlevel
Rate/Salary ($)
:
Market
Duration
:
13 days
Sp. Area
:
Project, Product Management, Dev Ops
Sp. Skills
:
DevOps
Consulting / Contract
H1B Sponsorship Available
CONTRACTOR
Direct Client Requirement
Required Skills
:
Devops
Preferred Skills
:
Domain
:
IT/Software
VdartInc
Alpharetta, GA
Post Resume to
View Contact Details &
Apply for Job
Job Description
:
Position: Incident Manager Location: Sunnyvale, CA Salary: $Negotiable JD: Required Skills: End to end responsibility for the management, communication, escalation, investigation and resolution of incidents, ensuring Business and Customer updates are timely and of sufficient quality, arranging discussions and updates as required. Ensure that all modes of communication are effectively used throughout the incident life cycle. Acting as Incident escalation focal point, identifying and resolving conflict and bottlenecks. Creation of agreed action plans with named actions & deadlines. Accountable for the Delivery of that plan Document post incident recovery steps in order to establish Root Cause, aid in Process improvements, identify deviations and to enable creation of a Knowledge Base. Driving, developing and managing the major incident process and associated procedures / systems Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. Conducting a thorough analysis and preparing the Major Incident Report quot;MIR") for every Major Incident after it is closed. Ensuring that all the resolution procedures are updated in the knowledge database / Work log Be an Evangelist for the Incident Management Process Expertise in ITIL processes Preferred Skills: Experience in playing the Incident Manager role in Cloud and DevOps environment Experience in playing the role in Tech companies Nice to Have: Aspiring Site Reliability Engineer Scripting knowledge Proactively recognize issues by interpreting Monitoring data. Growth mindset
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