Job Description :
VDart We are a Global Information Technology Services & Workforce Solutions firm headquartered out of Atlanta, GA with presence in US, Canada, MX, UK, Belgium, Japan & India. Founded in 2007, Our team of over 2550+ professionals continually create impact for our customers worldwide in solving complex technology challenges with cutting edge technologies. We specialize in providing the Fortune 1000 companies, niche hard to find skills in technologies including Social, Mobile, Big Data Analytics, Data Sciences, Cyber Security, IoT, Cloud, Machine Learning, and Artificial Intelligence. With delivery centers in the UK, Mexico, Canada, and India, we provide global workforce solutions to our customers covering EMEA, APAC & Americas. VDart is an award-winning organization recognized by Inc 5000 Hall of Fame; Atlanta Business Chronicle*s Fastest Growing Companies; NMSDC*s National Supplier of the Year; Ernst & Young*s Regional Entrepreneur of the Year and more. Title: Incident Manager Location: Moline IL Duration: Full Time Job Description: To be accountable for the deployment of the Incident Management process and associated methods and techniques To Drive the efficiency and effectiveness of the Incident management process Manage lifecycle of all Major Incidents Produce KPI's and Reports Monitor the effectiveness of Incident management and make recommendations for improvement Make temporary solutions (workarounds) available to incident management to maintain an awareness of technology advancements and IT best practice, e.g. ITIL Responsible for assessment and negotiation of priority for major incidents impacting business with support teams and senior IT/Business Leadership Accountable for facilitating (hosting, pulling in required participants, and driving conversation) of major incident recovery bridge Accountable for communicating major incident details to all levels or the organization within defined MIM time frames Accountable for delivering process changes and training the MIM execution team in coordination with global process changes Responsible for compiling incident analysis reports in support of proactive and retrospective incident analysis Responsible for proactive analysis of Incident records for stability improvement opportunities Consulted for major incident debriefs with recovery teams and IT leadership Consulted for providing process improvement feedback to the Major Incident and Problem Management process Consulted for contributing to overall Global Incident Management process improvements Key Words: ITSM, ITIL, Delivery, operations. If your skills match our requirements, Click here to Apply. Be sure to reference the job number and title in the subject line. Referral Program: Ask our recruiting team about how you can be a part of our referral program. If you refer a candidate with the desired qualifications and your candidate accepts the role, you can earn a generous referral fee. We want to hire the best talent available and are committed to building great teams and partnerships. We are Equal Employment Opportunity Employer. VDart Inc Alpharetta, GA Click here to Apply Follow us on Twitter for the hottest positions: @VDart_Jobs Follow us on Twitter: @vdartinc