· ITIL 4.0 certified.
· Subject-matter knowledge and experience with ITSM processes.
· Strong analytical and problem-solving skills.
· Excellent logic, problem-solving, troubleshooting, and decision-making skills. Flexible
· The ability to adapt to changes in demands, priority, and timelines. Experience working in a global company, understanding team collaboration across different geographies, time zones and culture. .
Job Requirements: Incident Management, Major Incident Management, Incident Process Definition Document